Forgot Username, Password or Memorable Word

This article explains what to do if you've forgotten any of your login details.

Forgot Username

If you've signed up but forgot your username try searching your e-mail inbox for Tally; whenever an account is registered we always send a confirmation e-mail detailing your username and password - all further communications always mention your username also.  If you're still having trouble just drop us an e-mail.

Forgot Password or Memorable Word

If you have forgotten your password and/or your memorable word just login to our website and on the login box you will see a reset link, just enter in your e-mail address and username and click reset password.  You'll be instantly sent an e-mail with a new password (and memorable word if selected) and access instructions to the registered e-mail address.

No longer have access to the registered e-mail address

If you no longer have access to the registered e-mail address you will need to e-mail us with details of your situation.  We'll then have to authenticate you by requesting a series of documents and will advise you on the process.

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