Clearing Temporary Internet Files

Temporary internet files are files stored on your computer that help webpage’s you’ve previously visited load faster.  Occasionally they can cause some glitches which could make web pages display old data or pop up with errors.  In Tally, this can mean new customers you’ve entered aren’t being displayed in your customer list, or your invoice PDFs aren’t showing an updated amount (or worse, won’t display at all!).  Luckily the solution is quick and easy and just involves a few clicks in your browser to delete these files; this is known as clearing your temporary internet files or clearing your cache.  Below you’ll find step-by-step instructions on how to do this for browsers including Internet Explorer, Mozilla Firefox, Google Chrome & Safari.  If you need any help along the way feel free to get in touch with support, we’re a friendly bunch and would gladly give you a hand.

Internet Explorer

  1. In Internet Explorer, click the 'cog' icon in the top right hand corner.
  2. Select ‘Internet Options’.
  3. In the ‘General Tab’ you’ll see a section half way down labeled ‘Browsing History’, click the ‘Delete…’ button.
  4. Tick the check boxes for ‘Temporary Internet Files’ and ‘Cookies’ (pictured right).
  5. Click the ‘Delete’ button.
  6. Restart Internet Explorer.

Mozilla Firefox

  1. In FireFox click the ‘Tools’ button from the menu bar.
  2. Click ‘Clear Recent History’.
  3. Select the time-range to ‘Everything’.
  4. Tick the check-boxes for ‘Cookies’ and ‘Cache’.
  5. Click the ‘Clear Now’ button.
  6. Restart FireFox.

Google Chrome

  1. In Chrome, click the icon on the icon in top right corner, which is 3 bars on top of each other.
  2. Click ‘History’ from the list.
  3. Click the ‘Clear Browsing Data’ button.
  4. Select the ‘obliterate the following items from’ to ‘the beginning of time’.
  5. Select the check-boxes for ‘Empty the cache’ and ‘Delete Cookies and other plug-in data’.
  6. Click the ‘Clear browsing data’ button.
  7. Restart Chrome.

Safari (on Mac)

  1. When in Safari, click ‘Tools’ in the top menu bar.
  2. Select Reset Safari from the drop-down.
  3. Select ‘Cache’ and ‘Cookies’ from the list.
  4. Click the Reset button.
  5. Exit and re-launch the Safari.

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